Health Informatics Competencies and User Experience at Hospital: Case Study in Private Hospital Semarang, Indonesia

Abstract

An assessment of the readiness of medical and nursing staff in implementing electronic medical records (ERM) at RSU Banyumanik 2 Semarang was necessary because the hospital just started providing health services in 2021, so it needs a lot of preparation in facing electronic medical records (ERM). The purpose of this study was to analyze the user experience and digital health literacy of medical and nursing staff at RSU Banyumanik 2. The research method is quantitative descriptive. Data were collected using a User Experience Questionnaire (UEQ) and PHIC4PHC questionnaire. The research subjects were 5 physicians and 25 nurses. User experience data analysis uses Data Analysis Tools (DTA) on Microsoft Excel and digital health literacy uses the PHIC4PHC index calculation. The results showed that the user experience of the KHANZA system was rated as above average by all respondents. The digital health literacy of the respondents tends to vary, with 50% classified as experts, 43.3% as fluent, and 6.7% as basic. Based on these results, the hospital should provide training on EMR use for medical officers and nursing staff to improve their performance and knowledge of ERM. In addition, the hospital needs to evaluate and maintain SIMRS KHANZA according to user needs.